PRIVACY POLICY

Effective Date: 16/08/2026

Copped respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Copped (“Copped”, “we”, “us” or “our”) collects, uses, shares and protects personal information when you use the Copped mobile application, getcopped.com, and our related marketplace services (collectively, the “Services”).

It also explains the choices and rights available to you regarding your information.

Copped is operated from the Hashemite Kingdom of Jordan.

 

 

1. Information We Collect

The information we collect depends on how you use Copped and the features you choose to use.

Account & Profile Information

When you create or maintain a Copped account, we may collect information such as:

  • full name;

  • username;

  • email address;

  • password or other authentication credentials;

  • phone number;

  • date of birth;

  • gender, where provided for personalisation;

  • city of residence;

  • profile photo;

  • account preferences; and

  • verification status.

Some information may be required to create an account or use particular features, while other information may be optional.

Verification Information

To protect users and the marketplace, prevent fraud, verify accounts or comply with legal requirements, we may request additional verification information.

Depending on the circumstances, this may include:

  • email or phone verification;

  • payment-method verification;

  • government-issued identification;

  • proof of address; or

  • other information reasonably necessary to verify your identity or account.

We do not necessarily request the same verification information from every user.

 

 

2. Buying, Selling & Transaction Information

When you buy or sell through Copped, we may collect and process information relating to the transaction, including:

  • items purchased or sold;

  • item and order value;

  • order number;

  • payment method;

  • payment status;

  • refunds;

  • discounts or promotions;

  • delivery and pickup information;

  • transaction dates;

  • order status;

  • inspection or return information;

  • authentication requests and outcomes;

  • disputes and claims; and

  • other records associated with the transaction.

We use this information to facilitate and maintain records of transactions conducted through Copped.

 

 

3. Delivery & Address Information

When you buy or sell an item, we may collect information necessary to arrange collection, delivery and returns, including:

  • full name;

  • phone number;

  • delivery address;

  • pickup address;

  • city;

  • country;

  • delivery instructions;

  • order or parcel code; and

  • courier and delivery status information.

We may share the information necessary to perform collection, delivery or return services with our approved delivery partners.

 

 

4. Seller & Payout Information

When you sell through Copped, we collect and store information necessary to arrange and manage seller payouts.

Depending on the payout method you select, this may include:

  • account holder name;

  • IBAN;

  • Cliq alias or other Cliq information;

  • wallet information;

  • selected payout method;

  • payout amount;

  • payout status; and

  • related payout and transaction records.

We use this information to process seller payouts, maintain transaction records, resolve payout issues, prevent fraud and comply with applicable legal and financial obligations.

You are responsible for ensuring that the payout information you provide is accurate and up to date.

 

 

5. Payment Information

When you make a purchase through Copped, we collect and process information relating to the payment and may work with third-party payment providers to complete the transaction.

Depending on the payment method, this may include:

  • payment method;

  • transaction amount;

  • payment status;

  • payment or transaction reference;

  • refund information; and

  • information necessary to process, reconcile or investigate the transaction.

Copped may support different payment methods, including online payments, Cash on Delivery and Cliq on Delivery.

Where a third-party payment provider processes a payment, that provider may process payment information in accordance with its own privacy practices.

 

 

6. Listings & Content You Provide

We collect information and content you create, submit or upload through Copped, including:

  • listing photos;

  • item descriptions;

  • hashtags;

  • categories;

  • brands;

  • sizes;

  • conditions;

  • item attributes;

  • profile and shop information;

  • reviews and feedback;

  • reports;

  • authenticity evidence;

  • receipts and supporting documents; and

  • other content you submit through the Services.

Some information you provide is intended to be visible to other users.

For example, your username, profile information, listings, listing photos, item information and reviews may be displayed through Copped depending on the feature and your account settings.

 

 

7. Messages & Communications

Copped provides in-app messaging to allow users to communicate about listings and transactions.

We process and store messages sent through Copped.

Messages may be processed through automated systems and, where necessary, reviewed by authorised personnel for purposes such as:

  • marketplace safety;

  • fraud prevention;

  • transaction integrity;

  • enforcement of Copped's Terms and policies;

  • investigating reports or disputes; and

  • preventing prohibited off-platform activity.

Our systems may detect, restrict or redact content such as:

  • phone numbers;

  • email addresses;

  • URLs;

  • social-media or other contact details;

  • attempts to move transactions off Copped;

  • abusive or threatening language;

  • hate speech;

  • sexually inappropriate content;

  • spam;

  • suspected fraud; and

  • other prohibited activity.

Depending on the circumstances, content may be blocked, redacted, flagged or logged for review.

We may retain records relating to violations and moderation decisions where reasonably necessary for marketplace safety, fraud prevention and enforcement.

Messages are not publicly visible, but users should not assume that messages sent through Copped are inaccessible to Copped.

 

 

8. Support, Reports & Disputes

When you contact Copped Support, report a user or listing, make a claim or participate in a dispute, we may collect information such as:

  • communications with Copped;

  • photographs;

  • screenshots;

  • receipts;

  • order information;

  • delivery evidence;

  • authenticity evidence;

  • information about other users involved in the matter; and

  • other information you provide or we reasonably request.

We use this information to investigate and resolve issues, enforce our policies, prevent misuse and protect Copped and its users.

 

 

9. Authentication Information

Where an item is submitted for authentication, we may collect and process information necessary to facilitate and record the authentication process.

This may include:

  • item photographs;

  • brand and product information;

  • labels and identifying details;

  • serial or date codes;

  • receipts or proof of purchase;

  • authentication documents;

  • order information;

  • authentication outcome; and

  • other evidence relevant to the assessment.

We may share information necessary to perform authentication with approved independent authentication providers.

 

 

10. Marketplace Activity

We may collect information about how you interact with Copped, including:

  • searches;

  • likes;

  • saved items;

  • followed sellers;

  • recently viewed items;

  • listings viewed;

  • clicks and interactions;

  • purchases;

  • selling activity;

  • categories and brands you interact with;

  • search and filter activity;

  • recommendations you interact with; and

  • other activity within the Services.

 

 

11. Recommendations & Personalisation

We may use information about your preferences and activity to personalise your experience on Copped.

This may include information such as:

  • preferences you provide;

  • gender, where provided for personalisation;

  • likes and saved items;

  • recently viewed items;

  • searches;

  • followed sellers;

  • purchases;

  • categories and brands you interact with; and

  • other marketplace activity.

We may use this information to determine which listings, sellers, brands and other content may be more relevant to you and the order in which certain content appears.

 

 

12. Device & Technical Information

When you use Copped or visit our website, we may automatically collect certain technical information, such as:

  • IP address;

  • device type;

  • operating system;

  • browser type;

  • app version;

  • device or application identifiers;

  • language settings;

  • timestamps;

  • crash and performance information;

  • security information; and

  • information about how you interact with our Services.

We use this information to operate, secure, troubleshoot, analyse and improve Copped.

 

 

13. Notifications & Communications

We may use your contact information and device information to send communications relating to Copped.

These may include:

  • account and security notices;

  • order updates;

  • delivery updates;

  • payment and payout information;

  • messages;

  • likes;

  • follows;

  • reviews;

  • sold-item notifications;

  • price changes;

  • recommendations;

  • marketplace updates; and

  • other relevant Copped features.

You may be able to manage certain notification preferences through your device or Copped settings.

Some communications are necessary to operate your account or complete a transaction and may not be optional while you use the relevant Services.

 

 

14. How We Use Your Information

We may use the information we collect to:

  • create and manage your account;

  • verify users and accounts;

  • provide and operate Copped;

  • facilitate buying and selling;

  • process and reconcile payments;

  • manage seller payouts;

  • coordinate pickup, delivery and returns;

  • provide authentication services;

  • provide personalised recommendations;

  • operate search and discovery features;

  • send transactional and service communications;

  • provide customer support;

  • investigate reports, claims and disputes;

  • moderate content and communications;

  • prevent fraud, scams and marketplace abuse;

  • protect users, Copped and third parties;

  • enforce our Terms, Community Guidelines and other policies;

  • maintain, analyse and improve our Services;

  • troubleshoot technical issues;

  • develop and test features;

  • understand how Copped is used;

  • send marketing communications where permitted;

  • comply with applicable legal and regulatory requirements; and

  • establish, exercise or defend legal claims.

 

 

15. When We Share Information

We may share personal information where necessary to provide Copped, operate the marketplace, comply with legal obligations or protect Copped and its users.

Payment & Payout Providers

We may share relevant information with payment and financial-service providers to process payments, refunds, reconciliation and seller payouts.

Delivery Partners

We may share information necessary to arrange collection, delivery and returns.

This may include information such as your name, phone number, address and relevant order information.

Authentication Providers

We may share relevant item, transaction and supporting information with approved authentication providers where necessary to provide authentication services.

Verification & Communications Providers

We may use service providers to support functions such as account verification, OTP/SMS delivery, email and other communications.

Hosting, Technology & Security Providers

We may use third parties to provide infrastructure, data storage, technical services, performance monitoring, security and other services necessary to operate Copped.

Analytics & Marketing Providers

We may use third-party services to understand how Copped is used, measure performance, improve our Services and measure or provide marketing where permitted.

Professional Advisers

We may disclose relevant information to professional advisers such as lawyers, accountants, auditors and insurers where reasonably necessary.

Authorities & Legal Parties

We may disclose information where required by law or where reasonably necessary to:

  • comply with a lawful request;

  • protect our legal rights;

  • investigate suspected fraud or illegal activity;

  • protect users or third parties;

  • enforce our agreements; or

  • address a serious safety or security issue.

Business Transfers

If Copped is involved in a merger, acquisition, financing, restructuring or sale of all or part of its business or assets, relevant personal information may be transferred as part of that transaction.

We do not sell personal information to advertisers.

 

 

16. Cookies, SDKs & Similar Technologies

Copped and our service providers may use cookies, software development kits (SDKs) and similar technologies where applicable in our app or website.

These technologies may be used to:

  • provide and maintain our Services;

  • remember settings and preferences;

  • maintain security;

  • understand how our Services are used;

  • measure performance;

  • diagnose technical issues;

  • improve features; and

  • support or measure marketing where permitted.

The technologies used may vary depending on the Services, device and features you use.

You may be able to control certain technologies through your browser, device or available Copped settings.

 

 

17. Marketing Communications

Where permitted, we may send you marketing communications relating to:

  • Copped;

  • marketplace updates;

  • promotions;

  • listings or sellers that may interest you;

  • new features; and

  • other Copped news.

Depending on the communication method, you may be able to unsubscribe, opt out or adjust your preferences.

Marketing preferences do not necessarily affect essential service communications relating to matters such as your account, security, transactions, payments, payouts or orders.

 

 

18. International Data Processing

Copped operates from the Hashemite Kingdom of Jordan.

Some of the service providers we use may store or process personal information in other countries.

Where personal information is transferred or processed internationally, we will take reasonable steps to protect it and use appropriate safeguards where required by applicable law.

 

 

19. Data Security

We use reasonable technical and organisational measures designed to protect personal information from:

  • unauthorised access;

  • loss;

  • misuse;

  • alteration; and

  • unauthorised disclosure.

These measures may include access controls, secure storage, encryption and other appropriate security practices.

However, no internet service, transmission method or storage system can guarantee absolute security.

You are also responsible for keeping your account credentials secure and should not share your password or verification codes with others.

 

 

20. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

How long we keep information may depend on:

  • whether your account remains active;

  • the type of information;

  • transaction and accounting requirements;

  • outstanding payments, payouts or refunds;

  • disputes, claims and investigations;

  • fraud and security prevention;

  • marketplace enforcement;

  • legal and regulatory obligations; and

  • whether information is necessary to establish, exercise or defend legal claims.

Deleting your Copped account does not necessarily result in the immediate deletion of every record associated with your account.

We may retain certain transaction, payment, payout, dispute, fraud, enforcement, accounting or legal records where reasonably necessary or required.

When personal information is no longer reasonably required, we may delete or anonymise it.

 

 

21. Your Rights & Choices

Subject to applicable law, you may have the right to:

  • access personal information we hold about you;

  • request correction of inaccurate information;

  • request deletion of eligible personal information;

  • request a copy of certain information;

  • withdraw consent where processing relies on your consent;

  • object to or request restriction of certain processing where applicable;

  • unsubscribe from marketing communications; and

  • raise a concern about how your personal information is handled.

Certain requests may be limited where we are required or permitted to retain or process information for legal, accounting, transaction, fraud-prevention, security, enforcement or other legitimate purposes.

To make a privacy request, use the available support options or contact support@getcopped.com.

 

 

22. Account Deletion

You may request deletion of your Copped account through the available account-deletion process or by contacting Copped Support.

Before completing an account deletion request, we may need to:

  • verify your identity or the request;

  • resolve outstanding transactions;

  • complete outstanding payouts or refunds;

  • address active disputes, claims or investigations; or

  • retain information required for legal, accounting, fraud-prevention, security or enforcement purposes.

Account deletion does not necessarily remove information that Copped is legally permitted or required to retain.

Certain records may also need to remain where necessary to preserve transaction history, resolve disputes or protect the rights of Copped or other users.

 

 

23. Information About Other People

You should not provide another person's personal information through Copped unless you have a legitimate reason and the right to do so.

Do not unnecessarily include personal information in:

  • listing photos;

  • descriptions;

  • receipts;

  • authenticity documents;

  • screenshots;

  • reviews; or

  • other publicly visible content.

Where documents are uploaded as evidence, unnecessary personal or payment information should be covered or removed where possible.

 

 

24. Users Under 18

Copped is intended only for users who are 18 years of age or older.

Individuals under 18 are not permitted to create or use Copped accounts.

If we become aware that an account belongs to someone under 18, we may close the account and take reasonable steps to delete or restrict the associated personal information, subject to any applicable legal, fraud-prevention or safety-related retention requirements.

 

 

25. Third-Party Services

Certain Copped features may rely on third-party services, including payment providers, delivery partners, authentication providers, communications providers, technology providers and other service providers.

Where a third party independently determines how it processes personal information, its own privacy policy and terms may also apply.

Copped is not responsible for the independent privacy practices of third-party websites or services outside our control.

 

 

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Copped's Services;

  • our technology;

  • our business operations;

  • our data practices; or

  • applicable legal or regulatory requirements.

Where appropriate, we may notify you of material changes through the app, website, email or another reasonable method.

The updated Privacy Policy will show its revised effective date.

 

 

27. Contact Us

If you have questions about this Privacy Policy, would like to exercise a privacy right or have concerns about how Copped handles your personal information, contact us through the support options available in Copped or at:

support@getcopped.com